![]() With civil liability and court costs related to the use of force as "the highest preventable loss found within the industry." (US) and bars being "sued more often for using unnecessary or excessive force than for any other reason" (Canada), substantial costs may be incurred by indiscriminate violence against patrons - though this depends heavily on the laws and customs of the country. Lawsuits are possible if injuries occur, even if the patron was drunk or using aggressive language. However, in many countries bouncers have no legal authority to use physical force, apart from the use of reasonable physical force used in self defense, to eject drunk or aggressive patrons refusing to leave a venue, or when restraining a patron who has committed an offense until police arrive. Movies often depict bouncers physically throwing patrons out of clubs and restraining drunk customers with headlocks, which has led to a popular misconception that bouncers have (or reserve) the right to use physical force freely. Well-kept incident logs can "cover the employee's back" if criminal charges or a lawsuit later arise from an incident. Bouncers also profit from good written communication skills, because they are often required to document assaults in an incident log or using an incident form. Īn ability to judge and communicate well with people will reduce the need for physical intervention, while a steady personality will prevent the bouncer from being easily provoked by customers. they talk to people" (and remind them of the venue rules). He/she may also handle customer complaints, improper conduct of staff (especially those in security, but potentially also those with access to money) as well as supervise training of new bouncers and security staff.īoth bouncers and supervisors will often act as intermediaries between venue management and law-enforcement or emergency services personnel.Īlthough movies such as Roadhouse have created a stereotype of thuggish brutes, a good bouncer requires more than just physical qualities such as strength and size: "The best bouncers don’t "bounce" anyone. Security supervisors will often patrol all sections of a venue, resolving potential problems and closely monitoring customer behaviour such as speech, level of alcohol consumption and body language in an attempt to pinpoint potentially dangerous individuals or groups. A security supervisor's primary function is to organise and support security personnel and ensure the maximum level of safety for his/her staff and customers. Security supervisors are usually security staff members with many years of experience and good conflict resolution skills. Ī security supervisor (also called a "head bouncer" or "cooler") is an employee who oversees the security for a venue and supervises bouncers and other security staff. A small number of bars also use digital cameras connected to biometric devices such as facial recognition software to alert staff to the presence of known troublemakers and individuals that have been barred from the venue, or possibly even from other venues. ![]() Some venues equip their staff with in-ear walkie-talkies to stay in contact. Bouncers have made increasing use of ".technology such as walkie-talkies and security cameras". The increasing availability of affordable and reliable security and safety devices has engendered some changes in the profession over the decades. Bouncers may also escort employees (particularly female staff) to and from the venue, and in rare cases, may act as bodyguards for VIPs, celebrities, or management within the venue. In some venues, bouncers may have the subjective task of "separating the ' in-crowd' from the 'out-crowd'" based on the patrons' style of dress and grooming, a practice popularized by Studio 54, a 1970s discotheque. īouncers can also be responsible for collecting an entry fee, or "cover" and checking for identification (especially in regard to the legal age of customers for entry and alcohol consumption). those who become too disorderly, intoxicated, or argumentative) leave the venue. Also, bouncers must generally resolve conflict within the establishment, which may involve verbal warnings to rule-breakers, separating individuals and groups, or ensuring that troublemakers (i.e. ![]() Bouncers also ensure that patrons do not damage the bar or venue's property and furnishings. ![]() A secondary role often includes the monitoring of behaviour of patrons to ensure that club rules and alcohol regulations are adhered to. In clubs in some major cities, bouncers use metal detectors and body searches to prevent patrons from bringing potentially dangerous and illegal items, such as drugs and weapons, into the club. A bouncer's primary task is to keep underage, intoxicated, aggressive, and otherwise disqualified individuals from entering an establishment.
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