In 2007, when ITIL v3 was released, the process was expanded and the name was changed to Service Asset and Configuration Management (SACM). There were two key books with details on ten IT processes and a “function” – that of the Service Desk. ![]() At the time, the library was somewhat small. In fact, I remember learning about Configuration Management back when it was ITIL v2, which was released in 2001. The Origins of Configuration Management in ITILĬonfiguration Management as a process has been part of the ITIL library since the late 1980s (back when hair was big, and cutoff sweatshirts were cool). We’ll also discuss some of the similarities, touchpoints, and differences between the two, and talk about the new and expanded concepts introduced as part of the ITIL 4 library, including Hardware and Software Asset Management. In this article, we will provide an overview of IT Asset Management and Service Configuration Management. IT Asset Management and, in particular, Service Configuration Management can be difficult practices to get right, but they are worth the investment of time and energy to do well. ![]() The combination of great ITAM and Configuration Management makes onboarding and offboarding, root cause analysis (providing asset intelligence and traceability), as well as planning for changes and understanding impact (thus, avoiding unnecessary risk) in our environment much easier. And three, it ensures that we understand how items are connected. ![]() Two, it helps us to meet federal government requirements like FITARA. One, it allows us to make good financial and purchasing decisions. Maintaining control around our infrastructure and critical (as well as, often times, expensive) technology assets within our organization is important for several reasons. Why IT Asset Management and Configuration Management are Important
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